terms of use
Effective Date: 2026
Welcome to Toyom.com.ng. These Terms of Use explain the rules and conditions that apply when you access our website, create an account, place an order, or use any service provided by Toyom.
By using Toyom.com.ng, you agree to these Terms of Use. If you do not agree, please do not use the website.
1. About Toyom
Toyom is an ecommerce platform that sells bags, watches, fashion items, shoes, kitchen utensils, household items, lifestyle products, and other everyday essentials.
2. Use of the Website
You agree to use Toyom.com.ng only for lawful purposes. You must not:
- Use the website for fraudulent activities
- Provide false or misleading information
- Attempt to gain unauthorized access to the website
- Interfere with website security or functionality
- Copy, misuse, or reproduce website content without permission
- Use the website in a way that may harm Toyom or other users
3. Account Registration
Some features may require you to create an account. You agree to provide accurate and complete information during registration.
You are responsible for keeping your account login details safe. Any activity carried out through your account may be treated as your responsibility.
Toyom reserves the right to suspend or close accounts suspected of fraud, abuse, or violation of these Terms.
4. Product Information
Toyom aims to provide accurate product descriptions, images, prices, and availability. However, slight differences may occur due to photography, screen display, supplier updates, or product variations.
We do not guarantee that all product information will always be error-free. If an error is discovered, Toyom may correct it, cancel an affected order, or contact the customer for confirmation.
5. Pricing and Payment
All prices are displayed in Nigerian Naira unless otherwise stated.
Toyom reserves the right to update product prices, discounts, and promotions at any time. Prices may change without prior notice.
Orders are processed after payment confirmation. If payment is not successful or cannot be verified, the order may not be processed.
6. Orders and Acceptance
After placing an order, you may receive an order confirmation. This does not automatically mean the order has been accepted.
Toyom reserves the right to cancel or refuse an order if:
- The product is out of stock
- Payment cannot be verified
- Incorrect pricing was displayed
- Delivery information is incomplete
- Fraudulent activity is suspected
- The order violates these Terms
If payment has been made for a cancelled order, Toyom will provide appropriate refund guidance.
7. Shipping and Delivery
Toyom delivers to supported locations. Delivery timelines may vary depending on customer location, product availability, logistics partners, weather, holidays, or other factors beyond our control.
Customers are responsible for providing accurate delivery information. Toyom will not be responsible for failed delivery caused by incorrect address, unreachable phone number, or unavailable recipient.
Orders above ₦50,000 may qualify for free shipping where applicable.
8. Returns and Replacements
Customers may request a return or replacement for eligible products if the item received is damaged, wrong, defective, or significantly different from the order details.
To request a return, customers must contact Toyom support within the stated return period and provide order details, images, or other evidence where necessary.
Returned products must be unused, complete, and in their original packaging where applicable.
Some items may not be eligible for return due to hygiene reasons, clearance sale conditions, or product category restrictions.
9. Refunds
Approved refunds may be processed through the original payment method or another agreed method. Refund timelines may vary depending on payment providers and banking processes.
Delivery fees may not be refundable unless the return is caused by an error from Toyom or its delivery partner.
10. Promotions and Discounts
Toyom may offer promotions, coupon codes, membership discounts, flash sales, and special offers.
Promotions may have specific terms, expiry dates, product restrictions, and stock limitations. Toyom reserves the right to modify or end promotions at any time.
11. User Reviews and Content
Customers may be allowed to submit reviews, ratings, comments, or feedback. By submitting content, you agree that your content is honest, lawful, and does not violate the rights of others.
Toyom may remove content that is offensive, false, abusive, misleading, or inappropriate.
12. Intellectual Property
All website content, including text, images, graphics, logos, design, layout, and brand materials, belongs to Toyom or its content providers unless otherwise stated.
You may not copy, reproduce, distribute, or use Toyom content for commercial purposes without written permission.
13. Third-Party Services
Toyom may use third-party services for payments, delivery, analytics, hosting, and other website functions. These services may have their own terms and privacy policies.
Toyom is not responsible for issues caused by third-party platforms outside our control.
14. Limitation of Liability
Toyom will make reasonable efforts to provide a reliable website and quality service. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.
Toyom will not be liable for indirect losses, delayed delivery caused by external factors, loss of profit, unauthorized account access caused by user negligence, or issues beyond our reasonable control.
15. Suspension or Termination
Toyom may suspend or terminate access to the website if a user violates these Terms, engages in fraud, abuses the platform, or misuses our services.
16. Changes to These Terms
Toyom may update these Terms of Use from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of the website means you accept the updated terms.
17. Governing Law
These Terms shall be governed by the applicable laws of the Federal Republic of Nigeria.
18. Contact Us
For questions about these Terms of Use, contact:
Toyom Customer Support
Email: support@toyom.com.ng
Website: www.toyom.com.ng